Shipping Policy | Track Your Order
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For free shipping: We offer $75 and over free shipping in Canada.
Sorry We Do Not Offer Local Delivery At This Time
In-store pickup
You can skip the shipping fees with free local pickup at 1619 Ellis Street, Kelowna BC, V4T 1E3, for items displayed and marked as available for instore pickup . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are the same as our store hours from Tuesday to Saturday. Please check Google for updated hours. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries to most countires.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Naughty Girl Essentials Lingerie INC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
A Summary of our return policy is here full return policy page.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@naughtygirlessentials.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at .
